Refund and Return Policy for ELYSIE Aesthetics

At ELYSIE Aesthetics, we are committed to delivering premium-quality aesthetic and dermatology products with the highest standards of safety and reliability. Customer satisfaction is important to us, and we strive to ensure a smooth purchasing experience.

Please read our Refund and Return Policy carefully before making a purchase.

1. Eligibility for Returns

Returns may be accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The return request is raised within 48 hours of delivery
  • The product remains unused, unopened, and in its original packaging
  • Original invoice and proof of purchase are provided

Due to the sensitive nature of medical, aesthetic, and skincare products, opened or used products cannot be returned or exchanged for hygiene and safety reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products with tampered packaging
  • Products damaged due to improper handling by the customer
  • Customized or special-order products
  • Promotional or clearance sale items

3. Return Process

To initiate a return request, customers must contact our support team with:

  • Order number
  • Product details
  • Reason for return
  • Supporting images/videos (if applicable)

After verification and approval, return instructions will be shared by our team.

Unauthorized returns may not be accepted.

4. Refund Policy

Once the returned product is received and inspected, eligible refunds will be processed.

Refunds may be issued through:

  • Original payment method
  • Bank transfer
  • Store credit (if applicable)

Refund processing timelines may vary depending on the payment provider or banking institution.

Shipping charges, handling fees, and taxes may be non-refundable unless the error was caused by us.

5. Exchange Policy

Exchanges are subject to product availability and may only be provided in cases of:

  • Damaged products
  • Manufacturing defects
  • Incorrect item delivery

6. Cancellation Policy

Orders may only be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.

7. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Failure to report within this timeframe may result in rejection of the claim.

8. Limitation of Liability

ELYSIE Aesthetics shall not be held responsible for delays, damages, or losses caused by:

Improper storage or handling after delivery

Incorrect shipping information provided by the customer

Courier service disruptions

Natural disasters or unforeseen circumstances